Here at Ascot Residential Homes Ltd we are fair and transparent about everything we do including how we collect your data and then what we do with your data. We understand it’s important that you feel confident in our ability to process your personal data securely. We want you to be 100% content with how we handle your information, or you want to see the information we’ve got on you, please just get in touch. Set out in this Privacy Notice is an outline of what sort of data we collect, why we collect it, how and when we process it and destroy it. If you’d like to see this information is more detail, please email us for a copy of our Data Protection Policy.
Who are we?
St David’s and St Christopher’s
Ascot Residential Homes,
Ascot Priory, Priory Road, Ascot, Berkshire SL5 8RS
01344 884079 / firstname.lastname@example.org
What information do you collect about me?
From clients and residents, we collect names, contact details e.g. email, postal address, phone number, medical/healthcare information and payment details to enable us to carry out our main objective; providing residential nursing healthcare and treatment in beautiful surroundings for all our residents. Medical and healthcare information is also received and shared with agencies helping us to fulfil our mission of providing excellent care e.g. NHS, Social Services, Local Authorities, G.P.s, hospitals and service providers in the multi-disciplinary team such as podiatrist and opticians.
From our employees we will ask for name, contact details, date of birth, bank account number, national insurance number, tax reference number and pension information to fulfil our legal obligations as an employer. We will also ask employees if they wish to share any health-related information that lets us know if we need to make special accommodations in the work place.
When you visit our website or enter any personal data e.g. postal address on contact/registration forms we also collect this information.
Why is this information collected?
We collect personal data for a number of reasons. It allows us to run our residential homes and websites effectively. As well as this we can also ensure a responsive website experience. Additionally, we need the data to recruit, engage and pay our employees, sub-contractors and any third-party providers. Some of this information is used to fulfil our own legal obligations as a business e.g. filing tax returns. From time to time we will, with your explicit agreement, for marketing purposes send you information about our services that we believe may be of interest to you via email.
How is this information collected?
What are Cookies, Log Files & Google Analytics?
Cookies are very small text files we place on your computer’s hard drive with your permission. Cookies track how and when you visit our website and then allow us to work out what type of product or service interests you most so we can better meet your requirements. These cookies do not interfere with or have access to any other information on your computer. If you prefer, you can opt not to accept cookies; this may limit how you can use our website, but you may still use our website. Services delivered via the website such as video or embedded content from external providers may also place cookies on your computer; once again you will have the option to reject these cookies.
Log files tell us how you are using our website, the pages you visit through your IP address. Your IP address tell us us the location of your computer on the internet. We use IP addresses to administer the site, analyse trends, track user’s movement and gather broad demographic information.
How do I remove/update my information on your website?
You can do this anytime by emailing us at 01344 884079 / email@example.com
How do I stop you contacting me with marketing materials?
If you’ve previously consented to receiving our marketing materials but have now changed your mind and wish to withdraw consent you can do this at any time by simply contacting us at emailing us at 01344 884079 or at
firstname.lastname@example.org. We ensure that all our marketing emails have an unsubscribe button too, so if you decide you no longer want to hear from us, just follow the instructions to unsubscribe.
Do you share my information with third parties?
As part of our own legal obligation as a business we share your personal data with HMRC and the CQC. Depending on your relationship with us as customer, potential customer, sub-contractor, supplier or employee we may also share your information with via third party providers namely:
- Aviva Life & Pensions Ltd for pensions
- Jaijo Ltd for website creation and marketing
- 1-Fix Ltd for website hosting and maintenance
- Xero for supplying invoicing and our CRM system